OnlyWin support is available 24/7 for help with account access, payments, withdrawals, bonuses, verification and responsible gambling requests.
24/7 Live Chat
Use live chat for immediate help with login, deposits, withdrawals, promotions and account questions.
Email Support
For general customer support, email support@only.win. For legal enquiries, contact legal@goodfly.io.
What to Include in Your Message
Include the information needed to identify the issue:
your registered email address
the relevant transaction date and amount
the payment method used
the promotion or game involved
any error message shown on screen
Payment and Withdrawal Support
Withdrawal timing depends on the selected method. Interac withdrawals can be processed within 12 hours, supported crypto and e-wallet withdrawals within 24 hours, card withdrawals within 0–3 banking days and online banking within 1–5 banking days.
Verification Support
The document list can run to government-issued identification, proof of address and proof of the payment method used. Once they are uploaded, the review can take up to 24 hours.
Account Security
Never send your password, complete card details, wallet private keys or authentication codes in a support message.