This Privacy Policy explains how OnlyWin Casino may collect, use, store and protect personal information when you create an account, use casino services, make payments or contact support.
Information We Collect
Account and Identity Information
We may collect:
your name and date of birth
your email address and account credentials
your residential address
the identity documents supplied for verification
Payment and Transaction Information
When you make a deposit or request a withdrawal, we may process payment method details, transaction amounts, currencies, dates and payment references.
Gaming and Account Activity
We may record gameplay, bonus use, loyalty progress, account sessions, missions, promotions and support interactions connected with your account.
How We Use Personal Information
Personal information may be used to:
create and manage your account
process deposits and withdrawals
provide casino games, bonuses and loyalty rewards
run identity and payment checks
respond to support requests
keep accounts clear of misuse and unauthorised entry
Cookies and Similar Technologies
Cookies and similar technologies may be used to hold sessions open, remember preferences, back up security measures and keep the website running properly.
Sharing Personal Information
Personal information may go to service providers when that is needed to run the casino or to carry out something you asked for.
These providers can include:
payment processors
identity and verification services
hosting and technical providers
game providers
security and fraud-prevention services
customer support providers
Security
OnlyWin supports account security measures including two-factor authentication and biometric login on supported devices.
Data Retention
Personal information may be held for as long as it is reasonably needed for account management, payments, verification, security, dispute handling and record keeping.
Your Privacy Choices
What is open to you depends on the circumstances, and can include the option to:
request access to information connected with your account
have inaccurate details corrected
question the way your information is being used
opt out of promotional communications
Information About Minors
OnlyWin is not intended for anyone under 18. Identity checks may be used to confirm account eligibility.
Contact Us About Privacy
For privacy-related account questions, contact support@only.win. Legal enquiries can be sent to legal@goodfly.io.